ONLINE TERMS & CONDITIONS

1. PURCHASES AND STOCK AVAILABILITY

• You will be required to provide certain information in order to purchase products that are displayed on our website, which may include personal information. Please refer to our Privacy Policy under General Terms & Conditions on our website to view how we process and use your personal information. 
• Use of our website confirms your understanding and acceptance of these Terms and Conditions, and you will be bound by these T's&C’s during all transactions relating to the purchase of Products from our website. 
• Prices displayed on our website are subject to change without notice. Prices will include tax. • Orders placed may be declined or cancelled in the event of products being out of stock, damaged products, incorrect product information, incorrectly displayed prices, or due to payment for products not being received or payments not being authorised by Rage. If an order has been cancelled, Rage will require a cheque/savings account bank confirmation letter in the name of the customer in order for the refund to be processed via EFT. No refunds will be processed to a credit card. 
• We will notify you as soon as we can if any items ordered are not available (this may take a few days, depending on the delivery and payment method). 
• Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

2. PAYMENT OPTIONS

• Payment is subject at all times to Rage’s agreements with its bankers and the outsourced financial transactions service provider. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
• You may pay for your online orders and delivery costs using several payment options, including where available Visa, MasterCard or by bank transfer into the Rage bank account, the details of which will be provided on request.
• Credit or debit card.
• Card transactions Card transactions will be acquired for Rage via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy 
• We subscribe to high security and encryption standards allowing all Customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorised to do so. 
• When placing your order, and providing the required personal details, including your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order. Customer details will be stored by Rage separately from card details which are entered by the customer on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
• Bank deposit or Manual EFT, Instant EFT (by SID)
• Please note that payment via EFT can take up to seventy-two (72) hours to reflect in our bank account, depending upon the bank that you use and available funds in your bank account.
• Instant EFT (by SID) payments reflect immediately. 
• If we have not received your payment within seventy-two (72) hours, your Order will not be accepted and will be automatically cancelled.
• We regret that we do not accept cheques. 
• Once your payment has been received you will be issued with acknowledgement of payment and the delivery process will then commence. 

3. DELIVERY POLICY

The following Delivery Terms and Conditions are only valid for items purchased on the Rage Website (“online store”)

• Delivery takes 3-7 business days. While we strive to ship your order quickly, delivery times are estimates and may vary due to factors beyond our control. 
• Small rural and outlying areas may take an additional 1-3 days depending on location and delivery schedules.
• Delivery will only be made to the available physical addresses that are within the borders of the Republic of South Africa between 8am – 5pm, Monday to Friday. No deliveries will be made on weekends or public holidays. 
• No orders will be processed over weekends or public holidays.
• Delivery fees vary depending on your delivery address, and items ordered. 
• The delivery fee will be displayed during the ordering checkout process. 
• Notwithstanding the quoted delivery fee, all delivery charges are subject to fair use policy. 
• A unique order number will be communicated to you via email, which you can use to track the status of your order via the link included in the email. 
•  Once you have indicated your delivery address and you have received confirmation of your order, we regret that no changes to the specified delivery address will be accepted. 
• Upon delivery of your order a delivery note will be issued for signature, reflecting the items that are being delivered, delivery fees, Value-Added Tax and the amount paid. 
• You should always check that the items being delivered are correct and are free from any defects. Should the packaging be damaged and the delivery is accepted before fully inspecting the items, a note needs to be added onto the proof of delivery stipulating that the packaging was damaged, or items were not inspected. Should you find any issues with your order, please notify our Online Department without delay in order for us to be made aware of the issue and for arrangements to be made to rectify the problem.
• If you live in an estate, please ensure that the necessary person(s) have been informed and will allow our couriers to enter.
• When completing your order information and delivery address at checkout, please ensure that you will be available to receive your order at the address you have specified. If you will not be available, we suggest that you choose an alternative delivery address, such as your place of work, where you will be available to receive your order. 
• Although reasonable care shall be taken, we cannot accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorised person at your chosen delivery address accepts delivery of your order, as we do not verify the identity of the person at the delivery address who signs the delivery note.
• After 2 (two) failed attempts to deliver your order to you at your chosen delivery address via our courier service, your order shall be returned to us and the purchase shall be reversed after the cost of the second delivery has been deducted. 
• Rage reserves the right to refuse service or cancel orders at the company's discretion. 
• For purposes of this policy “we, us, our” can include any agent or independent contractors who may be responsible for delivery on behalf of us. 
• If you opt for Pargo Collection, your Order will be delivered to the Pargo Pick-Up Point selected by you at Check-out. You will receive notification via email or SMS (depending on the information you provided at Check-out) once your Order is ready for collection by you, at the relevant location. 
• Once you have been notified that your Order is ready for collection, you will have 8 (eight) working days to collect your Order from the designated location, failing which your Order will be cancelled without any further notice to you, and will no longer available for collection. Upon cancellation of your order, you will become liable for any additional delivery costs incurred by us, as result of the aforementioned cancellation. We will be entitled to deduct/ set-off the aforementioned costs from the total amount paid by you for your Order. Once the cancellation has been processed, we will refund you the balance of the total amount paid you for you Order, after deducting the aforementioned costs incurred by ourselves.

4. RETURNS & EXCHANGES

Returns and exchanges for online orders can only be processed in-store. To return or exchange an item, simply bring your online order receipt and the item(s) in their original condition to one of our physical store locations (Clothing Items can only be returned to a Shoes & Clothing Rage Store). Our team will be happy to assist you with the return or exchange.

5. SHIPPING & DELIVERY DURING PEAK SALES EVENTS

Due to high demand during events like Black Friday and other promotional sales, please be aware that processing and shipping times may be slightly longer than usual. We’re working hard to get your order to you as quickly as possible, but kindly allow some extra time for packing and delivery. 

Thank you for shopping with us!