ONLINE TERMS & CONDITIONS

1. PURCHASES AND STOCK AVAILABILITY

• You will be required to provide certain information in order to purchase products that are displayed on our website, which may include personal information. Please refer to our Privacy Policy under General Terms & Conditions on our website to view how we process and use your personal information. 
• Use of our website confirms your understanding and acceptance of these Terms and Conditions, and you will be bound by these T's & C’s during all transactions relating to the purchase of Products from our website. 
• Prices displayed on our website are subject to change without notice. Prices will include tax. • Orders placed may be declined or cancelled in the event of products being out of stock, damaged products, incorrect product information, incorrectly displayed prices, or due to payment for products not being received or payments not being authorized by Rage. If an order has been cancelled, Rage will require a cheque/savings account bank confirmation letter in the name of the customer in order for the refund to be processed via EFT. No refunds will be processed to a credit card. 
• We will notify you as soon as we can if any items ordered are not available (this may take a few days, depending on the delivery and payment method). 
• Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

2. PAYMENT OPTIONS

• Payment is subject at all times to Rage’s agreements with its bankers and the outsourced financial transactions service provider. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
• You may pay for your online orders and delivery costs using several payment options, including where available Visa, MasterCard or by bank transfer into the Rage bank account, the details of which will be provided on request.
  • Card transactions Card transactions will be acquired for Rage via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy 
  • We subscribe to high security and encryption standards allowing all Customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorised to do so. 
  • When placing your order, and providing the required personal details, including your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order. Customer details will be stored by Rage separately from card details which are entered by the customer on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
  • Please note that payment via EFT can take up to seventy-two (72) hours to reflect in our bank account, depending upon the bank that you use and available funds in your bank account.
  • Instant EFT (by SID) payments reflect immediately. 
  • If we have not received your payment within seventy-two (72) hours, your Order will not be accepted and will be automatically cancelled.
• Credit or debit card.
• Bank deposit or Manual EFT, Instant EFT (by SID)
• We regret that we do not accept cheques. 
• Once your order has been placed, you will receive an SMS with your transaction and sale number. You will need this number if you would like to exchange or refund.
• When your order is confirmed, you will receive delivery status’ from our courier service.

3. DELIVERY POLICY

Delivery once order has been processed.

• 3 – days metro areas
• 3 – 7 days outside of major metro areas
• Outlying and remote areas can expect an additional 1 – 3 days after 7 days

The following Delivery Terms and Conditions are only valid for items purchased on the Rage Website (“online store”)

• Delivery takes 3-7 business days. While we strive to ship your order quickly, delivery times are estimates and may vary due to factors beyond our control. 
• Small rural and outlying areas may take an additional 1-3 days depending on location and delivery schedules.
• No orders will be processed over weekends or public holidays.
• Delivery fees vary depending on your delivery address, and items ordered. 
• The delivery fee will be displayed during the ordering checkout process. 
• Notwithstanding the quoted delivery fee, all delivery charges are subject to fair use policy. 
• A unique order number will be communicated to you via email, which you can use to track the status of your order via the link included in the email. 
•  Once you have indicated your delivery address and you have received confirmation of your order, we regret that no changes to the specified delivery address will be accepted. 
• Upon delivery of your order a delivery note will be issued for signature, reflecting the items that are being delivered, delivery fees, Value-Added Tax and the amount paid. 
• You should always check that the items being delivered are correct and are free from any defects. Should the packaging be damaged and the delivery is accepted before fully inspecting the items, a note needs to be added onto the proof of delivery stipulating that the packaging was damaged, or items were not inspected. Should you find any issues with your order, please notify our Online Department without delay in order for us to be made aware of the issue and for arrangements to be made to rectify the problem.
• If you live in an estate, please ensure that the necessary person(s) have been informed and will allow our couriers to enter.
• When completing your order information and delivery address at checkout, please ensure that you will be available to receive your order at the address you have specified. If you will not be available, we suggest that you choose an alternative delivery address, such as your place of work, where you will be available to receive your order. 
• Although reasonable care shall be taken, we cannot accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorised person at your chosen delivery address accepts delivery of your order, as we do not verify the identity of the person at the delivery address who signs the delivery note.
• After 2 (two) failed attempts to deliver your order to you at your chosen delivery address via our courier service, your order shall be returned to us and the purchase shall be reversed after the cost of the second delivery has been deducted. 
• Rage reserves the right to refuse service or cancel orders at the company's discretion. 
• For purposes of this policy “we, us, our” can include any agent or independent contractors who may be responsible for delivery on behalf of us. 

4. TRACKING. 

• After completing checkout, you'll receive an email confirming your order.
• Next, you'll get an SMS confirming that your order is being processed—be sure to keep the transaction number for any exchanges or refunds at Rage stores.
• Once your order is dispatched, our courier will notify you via SMS.

5. RETURNS & EXCHANGES

Returns and exchanges for online orders can only be processed in-store. To return or exchange an item, simply bring your online order receipt and the item(s) in their original condition to one of our physical store locations (Clothing Items can only be returned to a Shoes & Clothing Rage Store). Our team will be happy to assist you with the return or exchange.

6. SHIPPING & DELIVERY DURING PEAK SALES EVENTS

Due to high demand during events like Black Friday and other promotional sales, please be aware that processing and shipping times may be slightly longer than usual. We’re working hard to get your order to you as quickly as possible, but kindly allow some extra time for packing and delivery. 

• The items selected for this promotion are at Rage’s sole discretion.
  
• Customers can visit the Rage Website to view the items eligible for the online sale.
  
• Online sales can only be paid via Paygate on the website; account payments are not accepted.
  
• Sale items cannot be purchased with a gift card.
  
• Returns and exchanges for online orders can only be processed in-store.
• To return or exchange an item, simply bring your online order receipt and the item(s) in its original condition to one of our physical store locations. (Note: Clothing items can only be returned to a Shoes & Clothing Rage Store.)
• The sale ends on 30 March.
• Merchandise purchased on our website must be returned in store only, within 7 days of delivery, accompanied by the delivery note and the original Rage invoice as proof of purchase, in order to qualify for a refund.
  
• Merchandise purchased on our website must be exchanged in store only, within 30 days of delivery, accompanied by the signed delivery note and the original Rage tax invoice as proof of purchase, in order to qualify for an exchange. Note: Delivery costs are not included when processing exchanges.
• Merchandise purchased on Sale or Promotion may be exchanged only within 30 days of purchase, accompanied by an original Rage till slip as proof of purchase in order to qualify for an exchange.
• If the damaged merchandise is returned within 7 days of purchase a full cash/account refund may be given
• If the damaged merchandise is returned after 7 days and within the 6-month period of purchase an exchange can be made

7. S24 SALE

• The items selected for this promotion are at Rage’s sole discretion.
  
• Customers can visit the Rage Website to view the items eligible for the online sale.
  
• Online sales can only be paid via Paygate on the website; account payments are not accepted.
  
• Sale items cannot be purchased with a gift card. 
  
• Returns and exchanges for online orders can only be processed in-store.
  
• To return or exchange an item, simply bring your online order receipt and the item(s) in its original condition to one of our physical store locations. (Note: Clothing items can only be returned to a Shoes & Clothing Rage Store.)
• The sale ends on 30 March.
  
• Merchandise purchased on our website must be returned in store only, within 7 days of delivery, accompanied by the delivery note and the original Rage invoice as proof of purchase, in order to qualify for a refund.
  Merchandise purchased on our website must be exchanged in store only, within 30 days of delivery, accompanied by the signed delivery note and the original Rage tax invoice as proof of purchase, in order to qualify for an exchange. Note: Delivery costs are not included when processing exchanges. 
  
• Merchandise purchased on Sale or Promotion may be exchanged only within 30 days of purchase, accompanied by an original Rage till slip as proof of purchase in order to qualify for an exchange.
  if the damaged merchandise is returned within 7 days of purchase a full cash/account refund may be given
  
• If the damaged merchandise is returned after 7 days and within the 6-month period of purchase an exchange can be made

Thank you for shopping with us!